Refund and Cancellation Policy

This policy explains how cancelling and refunds work for services from Henderson Legacy LLC, doing business as NOVM ("NOVM"). Your signed service agreement sets out the exact price, setup fee and term for your plan. If this policy differs from your signed service agreement, the agreement controls.

The first 30 days

You can cancel any plan within 30 days of signing up and owe nothing more. The one time setup fee and the first month's fee are not refunded, because they cover work we have already started for you.

After 30 days

• Month to month plans can be cancelled at any time with 30 days' notice.
• Plans with a minimum term (for example 12 months) run for that term. After it ends, they continue month to month and can be cancelled with 30 days' notice.
• Custom builds follow the payment schedule in your agreement. Fees for work already completed are not refunded.

How to cancel

Email support@novm.co from the address on your account and tell us which service you want to cancel. We'll confirm in writing and tell you the last billing date.

What happens when you cancel

• Your data: we'll send you an export of your customer list and records on request.
• Your phone number: a business number we set up for you can be transferred to you or another provider, where the carrier allows it.
• Your website and domain: what you keep is set out in your service agreement. Your business name, logo, photos and the content you provided are always yours.

Billing mistakes

If we charge you by mistake, such as a duplicate charge, we'll refund it in full. Email support@novm.co and we'll fix it.

Questions

Email support@novm.co or see our Terms of Service.